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Valuing
Your Customers:
Customer Service That Makes A Difference
Do
your customer contact employees “just do their job” … or do
they regularly take the extra step to delight your customers?
It
really does make a difference!
We are all customers of many business people
we come in contact with on a daily basis. But how many of
those people make us feel that we are really valued, that they are
pleased we are there, that they really care about serving us, and
that they want our repeat business?
Workshop
Description:
Valuing Your Customers: Customer Service That Makes A Difference
This workshop is about developing your
customer contact personnel with the skills, knowledge, and attitudes
needed to delight the customer. Participants will recognize
their role in directly impacting the success of the business, that
their behavior with the customer has a direct impact on the
customer’s attitudes and desire to remain a customer, and that
ultimately, their and the company’s future depends on satisfied
and loyal customers. This highly interactive workshop
engages participants in defining their job and what that means in
terms of providing superior customer service. Through role
plays and action planning, they will have practiced the new learning
and have plans on how they will apply it on the job.
Like
more details? Click
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